Winnipeg police share text of 911 nuisance calls

By | April 15, 2019

The Winnipeg Police Service is sending out the message that 911 is for emergencies only while sharing snippets of transcripts from actual nuisance calls to the system.

“‘I just want to know the status of my Peggo card?’ That’s a good one,” said Stacey Cann, supervisor of communication for the Winnipeg Police Service, reading one quote from a call aloud. “‘I just wanted to ask a question about the Brady dump, how late is it open till,’” she said, reading text of another call.

The City of Winnipeg says in 2018, 911 operators answered around a half a million calls. Police said that works out to an average of around 1,300 a day, including the nuisance calls.

Other examples of what operators heard from callers to 911 include:

  • “We have a problem. Our house alarm has been beeping now for three days. It’s very annoying and the alarm company won’t do anything about it. It is an emergency.”
  • “I’m calling from a cellphone I bought. I’m calling to make sure I can reach you, if I do have an emergency.”
  • “Oh, it’s not an emergency. I’m just trying to find out the number for the post office.”

Cann says in spite of the frivolous nature of some calls, operators have to approach each one the same way.

“You really have to take each call at face value as it comes in,” she said.

Authorities want to remind people 911 is only to be used for serious emergencies, including:

  • assaults, robberies or break ins in progress
  • motor vehicle collision involving serious injuries
  • medical emergencies
  • fires

Cann says sometimes nuisance calls are the result of an accident, and how easy it is to access 911 is one of the top reasons they’re made.

“Part of it is lack of education for some people and there could be not understanding where they could be directed to,” she said.

Police told CTV News nuisance calls are dealt with on a case-by-case basis, and they could lead to criminal charges.

Anyone who needs assistance in a non-emergency situation can contact the Winnipeg Police Service’s non-emergency line at 204-986-6222.

With files from CTV’s Jason Gaidola